About TashInc Consulting

TashInc Consulting is led by Natasha Thompson-McLachlan, a customer experience consultant and certified trainer who helps organisations empower their teams and elevate the customer experience - driving both profitability and lasting customer/guest loyalty.

With 30+ years in the hospitality and service industries and 12+ years creating courses and delivering training, Natasha brings a deep, practical understanding of what actually changes behaviour on the floor - not just in a classroom. She holds a BA in Business from Anglia Ruskin University. Based in Trinidad, with training and consultancy work delivered across the wider Caribbean, her approach designs programs that go beyond front-line staff to reach leadership, management, and back-office teams alike.

Clients including The WaterSource, 519, and Premier Ventures Inc. have worked with TashInc to build stronger internal communication, more confident staff, and measurably better customer experiences.