"Natasha has been an invaluable partner in our organisation's growth and development. I've had the pleasure of working with her for many years, and her CSR training has brought numerous benefits to our team, including improved communication, increased productivity, and positive customer feedback. Her expertise and guidance have been instrumental in helping us achieve our goals and make a positive impact. I highly recommend TashInc's training services to any organisation looking to enhance their CSR initiatives."

Charles Ross - The WaterSource

"Natasha provided excellent consultancy support and so much more to our business. She was a ready 'investor' in our vision and operational focus, and a valuable asset in us progressing our business standards. Natasha has an excellent approach which blends best-in-class professionalism with a warm, empathetic style. She was able to forge solid relationships with both managerial and non-managerial staff, which contributed to making a real impact. Her relationship with our business has grown from 'provider' to stakeholder, and we hope to continue developing and leveraging this relationship. I fully endorse her and am convinced she will continue to deliver benchmark consultancy, advisory, and support to her clients."

Jeremy Haynes - Managing Director, 519

"Our team at Premier Ventures Inc. recently participated in a customer service training session done by TashInc Consulting, and it was a great experience overall. The trainer, Natasha, understood the overall nature of our work environment and focused on practical skills we could apply to our convenience stores.

The session covered key areas like greeting customers, handling complaints calmly, upselling in a natural way, and keeping interactions friendly but efficient. There was also a strong focus on body language, tone of voice, and creating a welcoming atmosphere, which are all important when we're the first point of contact for many customers during their day. There was also an important reminder to treat internal customers as well as we would external customers, as it creates a more welcoming and wholesome work environment.

What really stood out during the training sessions were the team-building exercises done to help foster effective communication, active listening, and an overall growth in camaraderie amongst the team. It also emphasized respect and the importance of the customer's overall experience to the effectiveness and success of the organization.

Overall, the training was well-delivered, practical, and gave our team a confidence boost. It reminded us that good customer service isn't just about being polite - it's about being present, helpful, and professional, no matter how busy things get."

Shaquille Bramble - Supervisor, Premier Ventures Inc.

"The recent customer service training session for our supermarket team, provided by TashInc Consulting, gave staff the knowledge and tools necessary to improve customer interactions, overall store performance, individual confidence, and team performance.

The training emphasized practical steps that employees can immediately apply in daily operations - greeting techniques, active listening to identify customer needs, and structured approaches to problem resolution, along with subtle yet effective ways to upsell without appearing forceful, and highlighting promotions in a customer-focused way. The emphasis was on providing value, ensuring customers feel supported rather than pressured, and reinforcing the importance of consistent service standards.

Interactive group exercises were a key feature of the training, fostering collaboration, self-awareness, and active listening.

One of the strongest elements of the program was its focus on communication. Staff were guided on how to use clear, concise language, refined tone, body language, and customer-friendly phrasing, ensuring smoother interactions across diverse situations with both customers and colleagues.

Finally, the training reinforced the importance of courtesy as the foundation of customer service. From maintaining a friendly attitude under pressure to demonstrating patience with difficult customers, staff were reminded that professionalism and respect build trust and loyalty over time.

Overall Review: The training successfully balanced theory with practice, preparing employees for the realities of a supermarket environment. By combining actionable strategies, upselling skills, group learning, and communication-focused exercises, the program strengthened both individual confidence and team performance, and laid a foundation for us to improve on as a team."

Perry Mason - General Manager, Dover Market